Mystery Shopping Services

Each customer touch point is critical to your success, so knowing how your establishment is performing at the front line is equally important!  Mystery shopping programs are invaluable for restaurants of all types and sizes because they evaluate those touch points and provide unbiased feedback on each customer experience, highlighting successes and uncovering opportunities for improvement.

Whether you need mystery shopping, telephone evaluations, on-site audits, or surveys, IntelliShop can customize a program to meet your specific needs.  Their goal is to arm you with robust, accurate information by providing detailed objective comments from the shop evaluators.  Each detailed report IntelliShop supplies explains the experience so you can envision it as if you were actually there.

·         Compare your shopper results against national averages

·         Measure your customer’s experience against what you expect them to receive

·         Dedicated customer management team oversees your custom program

IntelliShop’s reporting capabilities, with over 35 real-time summaries, are held within a completely web-based reporting system that is recognized as the most comprehensive and easiest to use in their industry.  Ongoing analysis and consultation is one of the benefits of becoming an IntelliShop client; they work with you to help bring meaning to the results and provide suggestions on how to use the information that has been gathered to improve your business.

If you would like to hear from IntelliShop, please click on Request More Info and a sales representative from the company will be in touch with you within one business day.